FT Report: The Changing Face of Professional Services
Now more than ever, firms need to be imaginative, considered
in their strategy and ready to deliver services in new ways.
No change in demand; all change in expectations
New research among clients of professional services firms finds that although the Covid-19 pandemic might not reduce the appeal of these firms, the bar is now higher. Clients are changing the way they work with firms, their expectations of service delivery, and the nature of the work itself. Competition, meanwhile, is increasingly intense.
The good news is that the work of the sector over the past six months has enhanced client relationships. That work is not just a boost to the bottom line. It also gives the sector valuable opportunities to build new client relationships that will endure.
This report explores whether the industry can respond to clients’ changing needs and build on the existing demand that is seeing it through an age of crisis.
Thank you for your interest
Thank you for enquiring about an FT Group Subscription. A member of the team will be in touch with you shortly to discuss your requirements.
If you'd like to speak to someone immediately, please call us on +44 20 7873 4001 or +1 877 843 3399 (International toll free).
Adapting to a new environment
How has the disruption from Covid-19 affected your organisation's appetite for the following services from professional services firms?
Sharpen your commercial awareness
Commercial awareness is knowing about the deals, transactions and macro issues that might affect a client. The FT helps you keep up-to-date in a fast-moving environment, so you can better understand how your advice will affect your client’s business.
Learn more about the FT
Start with a free trial and find out how to improve performance with FT services for organisations.