No, the email address provided to the FT must be for the end user, not a Subscription Service Provider. When subscribers register their subscription using the sign-up link, they should do so using the same email address provided to the FT.

Subscribers must directly activate their subscription on FT.com, as they agree to FT Terms and Conditions. This process should not be handled by anyone other than the subscriber.

No, subscriptions are for one specific, named user and must not be shared with, or transferred to anyone else. FT.com usernames and passwords cannot be used by more than one person and to do so breaches our terms and conditions. The FT monitors usage and is able to detect password sharing.

No, subscriptions are not renewed automatically. You must send a new order for all subscriptions and renewals.

No, we do not provide refunds in respect of any existing or new subscriptions that are cancelled.

All email orders containing 10 or more subscriptions with personal data must be sent to our Customer Service team using the Secure Upload Tool. If the FT receives orders of 10 or more subscriptions by email, it will immediately be deleted from our systems and the order will not be processed.

Please email B2B.salesenablement@ft.com for Secure Upload instructions.

Requests for FT Group Subscriptions (such as multiple users, access through 3rd party channels, access via IP address etc) is a bespoke service directly managed and invoiced by the FT for end clients. Please contact B2B.salesenablement@ft.com should a client wish to be serviced.