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Subscribers must directly activate their subscription on FT.com, as they agree to FT Terms and Conditions. This process should not be handled by anyone other than the subscriber.

No, subscriptions are for one specific, named user and must not be shared with, or transferred to anyone else. FT.com usernames and passwords cannot be used by more than one person and to do so breaches our terms and conditions. The FT monitors usage and is able to detect password sharing.

No, subscriptions are not renewed automatically. You must send a new order for all subscriptions and renewals.

No, we do not provide refunds in respect of any existing or new subscriptions that are cancelled.

All email orders containing 10 or more subscriptions with personal data must be sent to our Customer Service team using the Secure Upload Tool. If the FT receives orders of 10 or more subscriptions by email, it will immediately be deleted from our systems and the order will not be processed.

Please email ssp.support@ft.com for Secure Upload instructions.

Requests for FT Professional Subscriptions (for multiple users, access through 3rd party channels, access via IP address etc) is a bespoke service directly managed and invoiced by the FT for end clients. Please contact ssp.support@ft.com should a client wish to be serviced.

We are no longer offering FT.com Standard subscriptions for resale. We have made this change as the FT’s focus is increasingly on helping clients extract more from the FT’s market intelligence through new tools, features and communities, of which FT.com Premium provides the editorial foundations.